How long does it take to process my order?
Orders are usually processed within 1–3 working days, excluding weekends and public holidays. During particularly busy periods or around public holidays, processing may take slightly longer due to increased order volumes.
How long does delivery take?
We always aim to select a suitable and reliable delivery method based on the destination and fulfilment location.
Delivery to the UK usually takes approximately 7–14 working days after processing.
Please note that circumstances outside our reasonable control – including customs or security checks, adverse weather conditions, public holidays, unusually high parcel volumes or other unexpected events – may occasionally cause delays. While most orders arrive within the estimated timeframe, we cannot guarantee an exact delivery date.
Will I receive tracking information for my order?
Where tracking is available, you will receive a tracking number by email once your order has been dispatched. It can take approximately 3–4 days after dispatch for the tracking information to become active or show the latest updates.
If your order contains multiple products, individual items may be dispatched separately from different fulfilment locations. This means you may receive more than one tracking number or receive your products in separate parcels.
I haven’t received my tracking number yet – what should I do?
Please check your email inbox and spam or junk folder first, as tracking emails can occasionally be filtered automatically.
In some cases, tracking information may not become available immediately after dispatch. If your order has exceeded the estimated delivery timeframe and you have not received an update, please contact our customer support team so that we can check the status of your shipment.
Where is my order?
After placing an order with Homejoy, you will receive an order confirmation by email containing your order details. Once tracking information becomes available, you can use our order tracking service to check the latest available status of your shipment.
Please keep in mind that tracking information may take a few days to update after your parcel has been handed over to the courier.
Which courier services do you use?
The courier used for your order depends on factors such as the fulfilment location, delivery destination and availability of local delivery partners. For this reason, the courier may vary between individual orders.
We aim to select an appropriate delivery service to ensure your parcel reaches you as efficiently as possible.
Can I return my product?
Yes. You generally have 14 days from the date you receive your order to request a return, subject to our applicable Returns and Withdrawal Policy.
If you wish to return an item, please contact our customer support team before sending it back so that we can provide you with the relevant return instructions. Unless otherwise required by applicable law or stated in our policy, the customer is responsible for the direct cost of returning the goods.
Still have a question?
Our customer support team will be happy to help. You can contact us at: