Payment Policy
Homejoy | QL Ecom Growth Limited
Last updated: 7 October 2026
1. Accepted payment methods
Homejoy may offer the following payment methods at checkout, subject to availability: Visa, Mastercard, UnionPay, American Express, Klarna, PayPal, Apple Pay, Google Pay and Shop Pay.
2. Payment processing
Our online store is operated using Shopify. Payments are processed securely by Shopify and/or the payment provider selected at checkout. The payment methods actually available to you can vary depending on your device, location, order and the provider's eligibility requirements.
3. Currency and charges
Prices are displayed in pounds sterling (GBP) unless stated otherwise. The applicable product price, delivery charge and any other amount we are required to collect will be shown before you submit the order. Our standard shipping charge is £2.95 unless another shipping offer is clearly displayed.
4. Authorisation
Your payment method may be authorised or charged when you place the order in accordance with the payment provider's process. If payment is declined or cannot be verified, the order may not be accepted.
5. Klarna and other third-party payment services
Where Klarna or another third-party payment service is offered, use of that service may be subject to the provider's own terms, eligibility checks and privacy information. Homejoy does not control whether a third-party provider approves a particular payment method.
6. Refunds
Approved refunds are normally returned to the original payment method unless otherwise agreed or required by law. Processing times after we issue a refund can vary by bank or payment provider.
7. Taxes and import charges
Taxes, import VAT, customs duties and similar charges are handled in accordance with applicable law and the circumstances of the order. Any amount that we are required to collect at checkout will be displayed during the order process.
8. Contact
For payment questions relating to an order, contact support@homejoy.uk or +92 324 8112366. Operator: QL Ecom Growth Limited, trading as Homejoy. Registered business address: 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong 999077.
Homejoy is a trading name of QL Ecom Growth Limited.