Shipping policy

Shipping and Delivery Policy

Homejoy | QL Ecom Growth Limited

Last updated: 7 October 2026

1. Where we deliver

Homejoy currently delivers to supported addresses in the United Kingdom, including England, Scotland, Wales and Northern Ireland, and to supported British Forces addresses where the destination is available at checkout.

2. Where orders are dispatched from

Products are fulfilled and dispatched from: No. 33 Shilou Nanhuan Road, Panyu District, Guangzhou City, Guangdong Province, China. Homejoy is operated by QL Ecom Growth Limited, whose registered business address is 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong 999077.

The dispatch location is disclosed separately from our registered business address so that customers have clear information about the origin of fulfilment.

3. Processing time

Orders are normally processed within 1–3 business days. Processing time is the period used to prepare an order before dispatch and is separate from the estimated delivery time.

4. Estimated delivery time

Estimated delivery is normally 7–14 business days after processing. Delivery estimates are not guaranteed unless we expressly agree a specific delivery date with you. We will comply with any mandatory delivery time limits under applicable consumer law.

5. Shipping charge

Our standard shipping charge is £2.95 per order unless a different charge, free-shipping promotion or other delivery option is clearly displayed before checkout. The shipping amount shown at checkout will be the applicable charge for that order.

6. Tracking

Where tracking is available, tracking details may be provided after dispatch. Tracking events can take time to update after a parcel enters the carrier network.

7. Customs, VAT and import charges

Orders are dispatched internationally from China. Taxes, import VAT, customs duties and similar charges are dealt with according to applicable law and the circumstances of the order. Any amount that we are required to collect at checkout will be shown during the purchase process. For orders where import charges may lawfully be collected from the recipient, the applicable treatment can depend on the value and destination of the consignment.

8. Delays

International delivery can occasionally be affected by customs processing, carrier disruption, severe weather, public holidays, address issues or other events outside our reasonable control. If your order is materially delayed, contact us so that we can investigate. Nothing in this section limits your statutory rights where goods are not delivered within the period required by law.

9. Incorrect or incomplete addresses

Please check your delivery details carefully before ordering. If you discover an error, contact us immediately. We will try to amend the address where fulfilment has not progressed too far, but we cannot guarantee changes after processing or dispatch.

10. Lost or undelivered parcels

If tracking indicates a problem or your order has not arrived within a reasonable period after the estimated delivery window, contact support@homejoy.uk with your order number. We will investigate with the relevant fulfilment or delivery provider and provide any remedy required by applicable law.

11. Contact

Customer service: support@homejoy.uk | +92 324 8112366. Operator: QL Ecom Growth Limited, trading as Homejoy. Registered business address: 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong 999077.

Homejoy is a trading name of QL Ecom Growth Limited.