Terms of service

Terms and Conditions

Homejoy | QL Ecom Growth Limited

Last updated: 7 October 2026

1. About us

This website, homejoy.uk, is operated by QL Ecom Growth Limited, trading as Homejoy. QL Ecom Growth Limited is a company registered in Hong Kong under Business Registration Number 77626099. The company is represented by Tanveer Ahmad.

Registered business address: 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong 999077. Customer service email: support@homejoy.uk. Telephone: +92 324 8112366.

These Terms and Conditions apply to purchases made through Homejoy by consumers in the United Kingdom, including England, Scotland, Wales and Northern Ireland, and to deliveries to supported British Forces addresses where offered at checkout.

2. Products and product information

Homejoy sells physical home and lifestyle products, including useful products and gadgets for the kitchen, garden, living room and bathroom.

We take reasonable care to ensure that product descriptions, images, specifications and prices are accurate. Images are illustrative and colours or appearance may vary slightly because of screen settings, manufacturing batches or other reasonable product variations. Nothing in these Terms limits your statutory rights where goods are faulty, not as described or otherwise fail to conform to applicable law.

3. Ordering and formation of the contract

By placing an order, you make an offer to purchase the products in your basket. You will receive an electronic acknowledgement after submitting your order. A binding contract is formed when we accept your order, normally by sending an order confirmation or dispatch confirmation.

We may refuse or cancel an order before dispatch where, for example, a product is unavailable, there is an obvious pricing or description error, payment is not authorised, fraud or misuse is reasonably suspected, or we cannot lawfully fulfil the order. If payment has already been taken for an order that we cancel, the amount paid will be refunded.

4. Prices, payment and taxes

Prices are displayed in pounds sterling (GBP) unless stated otherwise. The standard delivery charge is £2.95, unless a different charge is clearly shown before checkout.

Available payment methods may include Visa, Mastercard, UnionPay, American Express, Klarna, PayPal, Apple Pay, Google Pay and Shop Pay. Availability may depend on device, location, order value and the payment provider. Payments are processed through Shopify and/or the relevant payment provider; we do not receive or store full payment card details where those details are processed directly by the payment provider.

Taxes, import VAT, customs duties and similar charges are handled in accordance with applicable law and the circumstances of the order. Any amounts that we are required to collect at checkout will be shown as part of the order process. Where import charges may lawfully be payable by the recipient, this will depend on the value, destination and applicable customs and tax rules.

5. Governing Law

These Terms and Conditions and any contract concluded through this website shall be governed by and construed in accordance with the laws of Hong Kong.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights or statutory protections that apply to you under the laws of the country or jurisdiction in which you habitually reside.

Accordingly, customers located in the European Union, the United Kingdom, the United States, or any other jurisdiction retain all mandatory consumer rights and protections applicable to them under their local laws, to the extent that such rights cannot lawfully be excluded or limited by agreement.

Nothing in these Terms and Conditions is intended to exclude, restrict, or override any mandatory rights or remedies available to consumers under applicable law.

6. Processing, dispatch and delivery

Orders are normally processed within 1–3 business days. Products are dispatched from our fulfilment location at No. 33 Shilou Nanhuan Road, Panyu District, Guangzhou City, Guangdong Province, China.

Estimated delivery to supported United Kingdom destinations is normally 7–14 business days after processing. These are estimates rather than guaranteed delivery dates unless we expressly agree a specific date with you. We will fulfil orders within the time required by applicable consumer law.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed once fulfilment has begun.

7. Risk and ownership

Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to take possession of them, subject to applicable consumer law. Ownership passes when we have received full payment for the goods.

8. Your right to cancel

For most goods purchased online, a UK consumer has a statutory right to cancel the contract without giving a reason within 14 days after the day on which the consumer, or a person nominated by the consumer other than the carrier, acquires physical possession of the goods. Where an order contains multiple goods delivered separately, the period generally runs from receipt of the last item.

To exercise the right to cancel, contact us at support@homejoy.uk with a clear statement that you wish to cancel. You may also use our separate Model Cancellation Form, but use of that form is not compulsory.

After notifying us of cancellation, you must return the goods without undue delay and normally no later than 14 days after communicating your decision to cancel. Unless the goods are faulty, incorrect or otherwise subject to a statutory remedy requiring us to bear the cost, you are responsible for the direct cost of returning the goods.

The statutory cancellation right may not apply to certain categories of goods where an exemption under applicable law applies, for example sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, or goods made to the consumer's specifications or clearly personalised.

9. Returns and refunds

Before sending any return, please contact support@homejoy.uk. Our customer service team may be able to offer a solution that is more convenient for you. Contacting us does not remove or reduce any statutory right you have.

If a physical return is required, the standard return address is: 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong 999077. Do not send a parcel to our China fulfilment location unless our customer service team expressly instructs you to do so.

For a valid statutory cancellation, we will reimburse payments received for the cancelled goods and, where required by law, the cost of the least expensive standard delivery option offered by us. We may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first. Refunds will be made using the same means of payment used for the original transaction unless otherwise agreed.

We may make a lawful deduction from the refund for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

10. Faulty, damaged, incorrect or misdescribed goods

Your statutory rights are not affected by our returns policy. If goods arrive damaged, are faulty, are not as described or you receive the wrong item, contact us as soon as reasonably possible at support@homejoy.uk and provide the order details and, where useful, photographs or other information that helps us assess the issue.

Where you have a statutory right to reject goods, repair, replacement, price reduction or refund, we will provide the remedy required by applicable law. We will not require you to bear return costs where applicable law requires us to bear them.

11. Promotions and discount codes

Promotions and discount codes are subject to any conditions displayed with the offer. Unless stated otherwise, promotions cannot be exchanged for cash, may not be combined, and may be withdrawn or corrected where an obvious error has occurred, without affecting contracts already validly concluded.

12. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses where you purchase as a consumer for private use, nor for losses that were not reasonably foreseeable, subject always to your mandatory statutory rights.

13. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control. If such an event materially delays your order, we will take reasonable steps to minimise the effect and will respect any cancellation or refund rights you have under applicable law.

14. Intellectual property

The website content, branding, text, graphics and other materials are protected by intellectual property laws. You may use the website for personal shopping purposes but may not reproduce or exploit protected content without permission, except where permitted by law.

15. Changes to these Terms

We may update these Terms from time to time. The version that applies to an order is the version made available when the order is placed, except where a change is required by law and lawfully applies otherwise.

16. Contact

For questions about these Terms or an order, contact Homejoy, operated by QL Ecom Growth Limited, at support@homejoy.uk or +92 324 8112366. Registered business address: 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong 999077.

Homejoy is a trading name of QL Ecom Growth Limited.